MailsRAG — AI Email Assistant
AI email operations for support and sales teams
Review-first workflow with gradual automation
Standard plans are hosted by MailsRAG
Pro includes 1 hosted private knowledge base
Enterprise private or on-prem deployment is available
Smart Reply Demo
Public KB + LLM
Paste an email
This usually takes ~30 seconds.
Reply draft (scroll)
Click “Generate reply” to see the result.
Pain points
Dozens to hundreds of emails per day — replying is time-consuming
Repeated questions (returns, shipping, size) drain human time
Quality varies and onboarding new agents is slow
Multilingual support slows response and hurts conversions
Solution
Poll a service mailbox automatically
Basic uses the public knowledge base; Pro includes 1 hosted private knowledge base
Draft professional replies with an LLM
Review-first by default to reduce risk
Enterprise private or on-prem deployment is available by project
Workflow
From sign-in to review/sending: a controllable automation pipeline.
01
Sign in
Email verification; trial starts automatically
02
Connect mailbox
Configure the polling mailbox and use the mailbox app password / authorization code generated in your provider's web settings or account security page.
03
Upload knowledge
PDF/Word/Excel/TXT/HTML and more
04
Private RAG retrieval
Find the most relevant chunks
05
Draft reply
Use email context + retrieved evidence
06
Review / send
Review-first by default; automate gradually
Plan Rules
Basic
1000/month, public knowledge base only, no private KB creation.
Pro
10000/month, includes 1 hosted private knowledge base.
Quota policy
Successful KB queries and successful draft generation count toward the same monthly quota.
Key features
Feature
Value
Knowledge options
Basic uses public knowledge only; Pro includes 1 hosted private knowledge base; Enterprise can opt for private or on-prem deployment
Automatic email polling
IMAP/SMTP supported; mailbox authorization codes should be managed through environment-variable references instead of exposing raw secrets in the UI
Personalized draft generation
Generate professional drafts with consistent tone and structure
Multilingual
Detect language and reply in the same language
Simple setup
No coding — configure in minutes
Visual evidence
Optional citations for review and auditability
Step 1: Sign in & connect mailbox
Email verification sign-in
Configure the polling mailbox and authorization code. For different providers, sign in to the webmail portal and open Settings or Account Security. Look for options such as app password, client security password, dedicated password, or third-party access. Enable that feature and generate the authorization code, which is usually a random string. Note: this code is not your mailbox login password. Copy the full authorization code into the polling mailbox settings. If you cannot find the option, contact your mailbox provider's support team for guidance.
Step 2: Upload knowledge
PDF, Word, Excel, TXT, HTML and more
Basic uses the public KB; Pro can maintain up to 1 private KB
Step 3: Review or automate
Review-first by default
Switch to auto-reply for low-risk cases
Impact
Scenario
Manual
With MailsRAG
Time per email
3–5 minutes
30 seconds (draft + quick review)
Staff for 100 emails/day
1–2 FTE
0–0.5 FTE (spot-check & exceptions)
Consistency
Depends on experience
Grounded in the same knowledge base
Nights & holidays
Backlog until business hours
Immediate draft generation
Security & privacy
Below is the product-level security summary. For the full enterprise disclosure, including the five security layers and dedicated sensitive-data isolation notes, see the security page.
Mailbox authorization code isolation
Environment-variable reference mode is supported; production deployments should keep only the reference name in app settings rather than the raw mailbox secret.
Private knowledge isolation
Basic and Pro run on MailsRAG-managed infrastructure, where private knowledge remains tenant-isolated. Enterprise can opt for private or on-prem deployment.
Auditability
Usage, drafts, sending records, and billing status changes can be retained for audit, review, and diagnostics.
Deployment options
Standard plans are hosted by MailsRAG, while Enterprise can opt for private or on-prem deployment by project.
Get started
Sign up, connect mailbox, and upload knowledge.