Use case page
Automate email with AI, without losing control
MailsRAG is built for teams that handle high email volume. It retrieves grounded knowledge, drafts replies with AI, and keeps review-first approval in place so you can scale without losing quality.
Knowledge-grounded AI drafting
Review-first workflow by default
Bilingual support for English and Chinese
Built for support, sales, operations, and cross-border teams
Why AI email automation often breaks down
Pure LLM replies drift away from company policy and product facts.
Without review gates, bad replies can reach customers immediately.
Multilingual volume and repetitive questions amplify human workload.
How MailsRAG handles it
Retrieve the best public or private knowledge first, then draft the reply.
Keep review-first approval in place and increase automation gradually.
Manage mailbox polling, knowledge sources, and reply policy in one console.
Who this is for
Support teams processing dozens or hundreds of emails each day.
SaaS teams that depend on docs, FAQs, and policy pages for customer replies.
Sales and operations teams that need bilingual English and Chinese support.
FAQ
Does AI email automation have to be fully automatic?
No. MailsRAG is review-first by default, so teams can approve drafts before they are sent.
What kind of inboxes fit MailsRAG?
It fits support inboxes, sales inquiry inboxes, cross-border operations mailboxes, and any team inbox that needs consistent replies.
Can I use private knowledge for reply generation?
Yes. Pro includes one hosted private knowledge base, and Enterprise supports private or on-prem deployment.