Support use case
Turn repetitive support emails into reviewable AI drafts
For refunds, shipping, onboarding, and policy questions, MailsRAG retrieves the right knowledge first and then drafts replies in a consistent tone, helping support teams respond faster without losing control.
Reduce repetitive work and reserve agent time for complex cases
Keep tone and policy consistent across the team
Support both English and Chinese customer conversations
Keep human review in place before increasing automation
Common support email categories
Order and shipping questions
Refund and return policy requests
Product usage and onboarding issues
Billing, subscription, and plan questions
Why it fits support teams
Knowledge bases can hold FAQs, policies, docs, and approved response patterns.
Drafts can be reviewed by humans before anything is sent.
Teams can choose public knowledge, hosted private knowledge, or private deployment.
How to roll it out
Start with a single support inbox.
Cover high-volume, low-risk issue types first.
Use review feedback to improve reply policy and knowledge content.
Support automation FAQ
What support cases should be automated first?
Start with high-volume, structured, low-risk questions such as shipping updates, policy explanations, and standard product FAQs.
Will replies drift away from company policy?
MailsRAG retrieves grounded knowledge before drafting and keeps review-first approval in place, which makes it better suited for controlled automation.
Can I enable it for only one inbox first?
Yes. A phased rollout from one support inbox is the recommended starting point.