MailsRAG
AI Email · Review-first · Bilingual
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Console
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When a shared inbox is not enough, use a smarter workflow

A traditional shared inbox helps teams see the same email queue, but it does not solve repetitive replies, scattered knowledge, multilingual pressure, or slow onboarding. MailsRAG is built to combine knowledge, AI drafting, and review workflows.

See support automationSee product features

How it differs from a shared inbox

Core capability

A shared inbox mainly improves visibility and coordination; MailsRAG adds knowledge retrieval and AI drafting.

Reply consistency

Shared inboxes still depend on agent memory; MailsRAG grounds replies in shared knowledge.

Multilingual handling

A shared inbox does not generate bilingual replies; MailsRAG supports English and Chinese workflows.

Automation path

Shared inbox tools stay collaboration-focused; MailsRAG is designed for review-first automation.

Who should consider it

Teams that already use a shared inbox but still struggle with speed and consistency.
Teams whose FAQs, policies, and product docs are spread across multiple tools.
Teams that want review-first automation instead of a risky fully automated jump.

Alternative FAQ

Does MailsRAG replace a shared inbox completely?

It can sit on top of collaboration workflows, but it becomes more valuable when teams need knowledge-grounded drafting and a clearer path to automation.

Is migration worth it if we already have a support process?

If repetitive replies, scattered knowledge, and multilingual pressure are slowing your team down, it is usually worth testing on one inbox first.

Is it meant for fully automatic sending?

A review-first rollout is the better default. Once the knowledge and workflow are stable, teams can raise automation gradually.